Privacy Policy
Last updated: [DATE — set at launch] · Governed by BC’s Personal Information Protection Act (PIPA).
Who we are
Raincoast Solar (“we”, “us”) is a solar and battery‑storage design and sales company serving Metro Vancouver, British Columbia. For any privacy question, contact us at sales@raincoastsolar.ca. [Add legal entity name, mailing address, and designated privacy officer.]
What we collect
When you submit a form or use our rebate calculator, we collect the information you provide: your name, email, phone number, city/postal code, property details, estimated power bill, and any message. We may also collect basic analytics (pages visited, device type) if analytics are enabled.
Why we collect it
We use your information only to: prepare your free 3D design and rebate estimate; contact you about your enquiry and our services; and administer any project you proceed with. We collect only what is reasonably needed for these purposes.
Consent
By submitting a form, you consent to this collection and use. Under Canada’s Anti‑Spam Legislation (CASL), we will only send you commercial electronic messages with your consent, and every message includes an unsubscribe option. You may withdraw consent at any time by emailing us.
Sharing
We do not sell your personal information. We share it only with the HPCN‑certified electrical contractors and service providers involved in delivering your project, and only as needed. Where required, we may disclose information to comply with the law.
Retention & security
We keep your information only as long as needed for the purposes above or as required by law, then securely dispose of it. We use reasonable safeguards to protect it. [Specify your retention period and storage/CRM provider.]
Cookies & tracking
Our site may use privacy‑respecting analytics to understand traffic. No GDPR‑style consent banner is legally required in BC, but you can control cookies in your browser. [Update this section to match the analytics you actually deploy.]
Your rights
Under PIPA you may request access to, or correction of, the personal information we hold about you. Contact sales@raincoastsolar.ca. If you have an unresolved concern, you may contact the Office of the Information and Privacy Commissioner for BC.